Privacy policy.

Effective Date: August 6, 2025

This Privacy Policy describes how personal information is collected, used, and shared when you visit or make a purchase from this website (“Site”), operated by Flavie Halais, based in Quebec, Canada.

1. Information We Collect

We collect personal information when you interact with our website, including when you:

  • Make a purchase

  • Subscribe to our mailing list

  • Submit a form

Information we may collect includes:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • IP address

  • Browser, network, and device information

  • Pages visited, clicks, scrolls, and other analytics data

2. Purposes of Data Collection

We collect and use your personal information for the following purposes:

  • To process and fulfill orders

  • To provide access to digital products and services

  • To respond to customer inquiries and support requests

  • To send order confirmations, receipts, and other transactional messages

  • To send marketing communications (with your consent)

  • To analyze website traffic and user behavior

  • To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the EU, our legal basis for collecting and processing your personal data includes:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests (such as analyzing and improving our services)

4. Consent

By providing your personal information voluntarily (e.g., placing an order, subscribing to emails), you consent to our collection, use, and sharing of your data as described in this policy.

You may withdraw your consent at any time by contacting us.

5. Sharing of Personal Information

We may share your information with trusted third parties to provide our services:

  • Squarespace (website hosting, forms, scheduling)

  • Stripe & PayPal (payment processing)

  • Sift (fraud detection)

  • MailerLite (email marketing)

  • Zapier (automation between platforms)

  • Google Analytics & Google Fonts (analytics, font rendering)

  • Adobe Fonts (font rendering)

These providers may store or process your data outside Canada, including in the United States and the European Union.

6. Cross-Border Data Transfers

Your information may be transferred to and processed in countries outside of Quebec or Canada, including jurisdictions with different data protection laws. By using our site, you consent to this transfer.

7. Use of Cookies and Analytics

This site uses cookies to:

  • Enable core functionality (required)

  • Analyze traffic (analytics cookies)

We use Google Analytics and Squarespace analytics to collect non-identifiable data such as IP address, browser type, and site activity. You can manage your cookie preferences through our cookie banner.

For details on cookies used by Squarespace, visit: The cookies Squarespace uses.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Upon request, we will delete or anonymize your data unless we are legally obligated to retain it.

9. Your Rights (GDPR, PIPEDA, Law 25)

You have the right to:

  • Access your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain processing (e.g., marketing)

  • Lodge a complaint with your data protection authority (EU residents)

To exercise these rights, please contact us using the information below.

10. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including secure data storage, limited access, and encrypted transmission where applicable.

11. Automated Decision-Making

We do not use personal information to make automated decisions that produce legal or similarly significant effects.

12. Privacy Officer

For all privacy-related matters, you may contact our designated Privacy Officer:

Flavie Halais, Founder
Email: hello@delfina.studio

13. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance.

14. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at hello@delfina.studio.